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Delivery & Returns


We utilise a range of delivery services that include both private couriers and Royal Mail. We continually monitor our delivery services in order to bring you the fastest most efficient service at the most competitive prices; as such our delivery services and prices are subject to change but can always be viewed online via the link to ‘Our Delivery Prices’.

Please Note that it is the responsibility of the Customer to ensure that someone is available at the delivery address to sign for the parcel, if no one is at the address when the delivery arrives a card will be left with details of how to arrange a new delivery or collection.

Unless previously agreed with Niton your delivery will not be left with a neighbour or left safe. Please note that such requests are made entirely at your own risk as we cannot accept any liability for items reported as lost, stolen or damaged if you choose to do so.

We reserve the right to insist that all deliveries are signed for at the registered billing address by a person aged over 18.

Express Delivery

  • If you require a Next Working Day or Timed ‘Before 10.30am’, ‘Before 12am’ or ‘Saturday’ Delivery Service then please choose this option during the checkout process.
  • If you do not specify one of our Timed Delivery Services your delivery will be attempted between 8am and 6.00pm Monday to Friday Only. (excluding Bank Holidays). 
  • If you are not at the delivery address when the courier attempts your delivery a calling card will be left providing you with contact details and instructions, please respond to this card upon receipt.
  • It is the customer´s responsibility to inform Niton of non-delivery within 24 hours of receiving your order shipping/order conformation. Our Customer Services Team will be happy to liaise with the couriers on your behalf in order to ensure the successful delivery of your order.
  • In the unlikely event the courier fails to make reasonable attempts to deliver a Timed service on schedule, we reserve the right to refund only the difference between the Timed service selected and a standard service.
  • Niton will not be responsible for extra delivery charges resulting from non-deliveries, if the courier is unable to complete your delivery and goods are returned to Niton the fee for deliveries Returned to Niton is up to £15.50, dependant on the value, weight and delivery method used (this amount will be deducted from the value of goods returned or charged to your account before goods are re-dispatched).
  • All changes to delivery addresses will be charged a re-direction fee of up to £15.50 depending on weight, value and delivery method. Requests for delivery re-directions must be made in writing directly to Niton for approval.


Economy Delivery

This service is available for low value orders and is not time guaranteed. We aim to deliver within 5 working days and ask that if you do not receive your order within this time that you contact our Customer Service Department for further information.

Please note that when using our Economy Delivery Service we will not consider an item delayed until 15 working days have passed since the order was dispatched and we have received a signed declaration from you. Once the 15 working days have passed we can enter into the claims procedure but reserve the right not to re-issue goods until the claims procedure has been completed with the relevant delivery service provider.


Returns & Order Cancellation

You also have a statutory right to return or cancel your purchase. If you wish to cancel you must tell us in writing by fax or email, or by telephone, in order to obtain a Returns Number. You should keep evidence of having given your cancellation notice, such as a certificate of posting. You must take reasonable care of the product and you must return the product to us (at your own risk and cost) within 14 days of dispatch (7 days for Sale or Clearance Items). All goods remain your property until they are received by our Returns Department.

The product must be returned unused (except to the extent use was reasonably necessary to examine the product) and with the original packaging and Sales Receipt with the reverse section completed with the Returns Information. We will refund the purchase price of the product less the delivery charges.

The following products are excluded from this legal right to cancel: audio/video recordings, DVDs or computer software that you have taken out of the sealed packaging in which they were delivered to you; products made or customised to your own specification, Books and any other products that by reason of their nature cannot be returned such as earpieces for hygiene reasons.

Items purchased from our Trade Counter Facility must be returned within 14 days of purchase together with the Sales Receipt and are subject to a 10% re-stocking fee. Items will not be accepted without proof of purchase

Requests to return items purchased via Official Purchase Order are subject to approval.