Delivery Information

For Orders Under £15

For Orders Between £15 - £100

Hot Pick Free Delivery

Three to five Working Days | All UK Areas (No Exclusions) on orders placed before 4pm
£4.95 Inc. VAT

Three to five Working Days | All UK Areas (No Exclusions) on orders placed before 4pm
£5.95 Inc. VAT (No economy delivery option available on orders over £100)

Three to five Working Days | Mainland UK Only (With Exclusions) on orders placed before 4pm
Free Economy Delivery

Next Working Day | Mainland UK Only (With Exclusions) on orders placed before 4pm
£7.95 Inc. VAT

Next Working Day | Mainland UK Only (With Exclusions) on orders placed before 4pm
£7.95 Inc. VAT

Next Working Day | Mainland UK Only (With Exclusions) on orders placed before 4pm
£3.95 upgrade

Two Working Days | Northern Ireland & All Excluded Areas
on orders placed before 4pm
£16.95 Inc. VAT

Two Working Days | Northern Ireland & All Excluded Areas on orders placed before 4pm
£16.95 Inc. VAT

Next Working Day By 12noon | Mainland UK Only (With Exclusions) on orders placed before 4pm
£15.95 Inc. VAT

Next Working Day By 12noon | Mainland UK Only (With Exclusions) on orders placed before 4pm
£15.95 Inc. VAT

The Free Delivery Offer applies to Internet/Phone Orders being placed for delivery to an address in Mainland UK (For a full list of the excluded postcodes, please read below). There is no minimum or maximum order value you simply need to be ordering at least one item from our "Hot Picks" list and you will receive Free Economy Delivery on your entire order.

Saturday / Sunday Delivery | Mainland UK Only (With Exclusions) on orders placed before 4pm Friday
£16.95 Inc. VAT

Saturday / Sunday Delivery | Mainland UK Only (With Exclusions) on orders placed before 4pm Friday
£16.95 Inc. VAT

International Delivery Via PayPal

European Countries Available For Delivery: Faroe Islands, Andorra, Finland, Austria, France, Azores, Germany, Balearic Islands, Greece, Belgium, Greenland, Canary Islands, Corsica, Italy, Denmark, Luxembourg, Madeira, Spain, Monaco, Sweden, Netherlands, Vatican City, Portugal, San Marino & Sardinia

Outlying Areas

Highlands Of Scotland, Northern Ireland, Isle Of Man, Isle Of Scilly & Channel Islands. Postcodes: AB31-AB56, FK17-99, G83, GY, HS1-HS9, IM, IV1-IV63, JE, KA27-KA28, KW, LA15-LA23, PA20-PA88, PH15-PH50, TR21-TR25, ZE.

Delivery & Returns information for Christmas 2023

Click here for important information about Christmas 2023.

Delivery

We utilise a range of delivery services. We continually monitor our delivery services in order to bring you the fastest most efficient service at the most competitive prices; as such our delivery services and prices are subject to change but can always be viewed online via the link to ‘Our Delivery Prices’.

Please note that it is the responsibility of the Customer to ensure that someone is available at the delivery address to sign for the parcel if no one is at the address when the delivery arrives a card will be left with details of how to arrange a new delivery or collection.

Unless previously agreed with Niton, your delivery will not be left with a neighbour or left safe. Please note that such requests are made entirely at your own risk as we cannot accept any liability for items reported as lost, stolen or damaged if you choose to do this.

Niton will not be responsible for extra delivery charges resulting from diversions, non-deliveries or refusals, if the shipper is unable to complete your delivery and goods are returned to us the fee is £20.  This amount will be deducted from the value of goods returned and will be charged to your account before goods are refunded or re-dispatched.

We reserve the right to insist that all deliveries are signed for at the registered billing address by a person aged over 18.

For orders of personalised/customised items such as epaulettes, you should allow up to 7 working days for dispatch from receipt of your order, we treat all orders as urgent and will dispatch as soon as possible. The delivery option selected at the time of placing the order refers to the delivery service when the order is dispatched, you will be updated when the order is dispatched so you will know when to expect your delivery.

Express Delivery

• Our 'Next Day', 'Next Day By 12 Noon' & 'Next Day By 10.30AM' delivery services exclude weekends and Bank Holidays. If you do not specify one of our Timed Delivery Services your delivery will be attempted between 8 am and 6.00 pm Monday to Friday, occasionally delivery on a Saturday may be made but this is nor guaranteed on our non-guaranteed delivery services.
• If you require a guaranteed delivery at the weekend then please select either the ‘Saturday Delivery' or 'Sunday Delivery'.
• If you are not at the delivery address when the courier attempts your delivery a calling card will be left providing you with contact details and instructions, please respond to this card upon receipt.
• It is the customer´s responsibility to inform Niton of non-delivery within 24 hours of receiving your order shipping/order confirmation. Our Customer Services Team will be happy to liaise with the couriers on your behalf in order to ensure the successful delivery of your order.
• In the unlikely event the courier fails to make reasonable attempts to deliver a Timed service on schedule, we reserve the right to refund only the difference between the Timed service selected and a standard service.
• All changes to delivery addresses will be charged a re-direction fee of up to £20, requests for delivery re-directions must be made in writing directly to Niton for approval.

Economy Delivery

This service is available for low-value orders and is not time guaranteed. We aim to deliver within 5 working days and ask that if you do not receive your order within this time that you contact our Customer Service Department for further information.

Please note that when using our Economy Delivery Service we will not consider an item delayed until 28 working days have passed since the order was dispatched and we have received a signed declaration from you. Once the 28 working days have passed we can enter into the claims procedure but reserve the right not to re-issue goods until the claims procedure has been completed with the relevant delivery service provider.

Free Delivery ‘Hotpicks’

The Free Delivery Offer applies to certain orders only and is placed for delivery to a specified address in Mainland UK. There is no minimum or maximum order value you simply need to be ordering at least one item from our "Hot Picks" list and you will receive Free Economy Delivery on your entire order.

Niton reserves the right to select which carrier and service is used on an order-by-order basis

If you do require a time-guaranteed delivery you will need to select the ‘Next Day Upgrade’ which is available for an additional fee.

Certain Highland & Island postcodes have to be excluded and will NOT qualify for this offer. See Excluded Postcode Areas below.

Hotpick Backorders: Please note that orders qualifying for free delivery will only be shipped once complete, therefore if any item on your order is out of stock we will hold the whole order and only ship once all stock is available (both Hotpick Free Delivery & Hotpick Upgrade). If you need your available items urgently then please select any of the appropriate Paid Delivery methods.

Hotpick Returns: Please note that if you are returning an item for exchange this constitutes placing a new order. As such if the replacement item does not feature in our "Hot Picks" you will be charged postage and packing on the exchange at our standard rate.

Strike Action & Seasonal Peaks

Please note that Niton will not be responsible for delays to deliveries due to strike action or seasonal peaks in demand for delivery services. 

Excluded Postcode Areas

The following postcodes are considered excluded areas by our couriers, and as such require different delivery methods.

AB37-AB56, FK19-21, GY, HS1-HS9, IM, IV1-IV63, JE, KA27-KA28, KW, LA15-LA23, PA20-PA88, PH15-PH50, PO30-PO41, TR21-TR25, ZE, All Northern Ireland

Excluded postcodes do not qualify for Hotpick free delivery or Hotpick Next Day Upgrade delivery. You must select a shipping option at checkout that has No Exclusions or covers All Excluded Areas. We reserve the right to alter the list of excluded postcode areas at any time.

What can I do if my item is confirmed as delivered, but has not been received?

Orders dispatched by Royal Mail Tracked or Courier and are tracked from the point of dispatch to delivery, the information is retained by the relevant Courier in case of query. If we have confirmed that the courier records show your item has been delivered we will need you to follow the following procedure in order to locate your order;

• If your parcel was sent using Royal Mail Tracked Signed or one of our Courier Services we will supply a copy of the signature, Please be aware that the signature will be provided by the person who accepted the delivery and not always the person on the address label.
• If the item was sent to your home using our Royal Mail Tracked Service, please ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in your designated safe place if you have one.
• If the item was sent to your work address, please check with the post room and your colleagues to see if someone accepted the delivery.
• Please check and confirm that the shipping address was correct.

If you have followed the instructions above and you have been unable to locate your delivery you will need to enter into a claims procedure. We will send you a form to complete to confirm that you have not received your delivery, once completed please return it and we will then make contact with the relevant Courier/Royal Mail to instigate the claims procedure. Please be aware that we can not start the claims process without the completed documentation.

The Courier Company will carry out an investigation into the process of your delivery, this will involve checking GPS Tracking and speaking to delivery drivers a process that takes time. You will need to allow up to 60 days for the investigation to be completed, the investigations are carried out by the Courier Companies and are therefore outside of our control.

We will respond to all enquires in relation to the claim in a timely manner with a view to concluding the investigation as soon as possible, if you are sent documentation to complete by the couriers we urge you to respond as quickly as possible as delayed responses will delay or invalidate your claim.

If you have any questions at anytime during this process please do not hesitate to contact us, we will always do what we can to help.