Delivery Information
For Orders Under £15 |
For Orders Between £15 - £100 |
Hot Pick Free Delivery |
Three to five Working Days | All UK Areas (No Exclusions) on orders placed before 4pm |
Three to five Working Days | All UK Areas (No Exclusions) on orders placed before 4pm |
Three to five Working Days | Mainland UK Only (With Exclusions) on orders placed before 4pm |
Next Working Day | Mainland UK Only (With Exclusions) on orders placed before 4pm |
Next Working Day | Mainland UK Only (With Exclusions) on orders placed before 4pm |
Next Working Day | Mainland UK Only (With Exclusions) on orders placed before 4pm |
Two Working Days | Northern Ireland & All Excluded Areas |
Two Working Days | Northern Ireland & All Excluded Areas on orders placed before 4pm |
Next Working Day By 12noon | Mainland UK Only (With Exclusions) on orders placed before 4pm |
Next Working Day By 12noon | Mainland UK Only (With Exclusions) on orders placed before 4pm |
The Free Delivery Offer applies to Internet/Phone Orders being placed for delivery to an address in Mainland UK (For a full list of the excluded postcodes, please read below). There is no minimum or maximum order value you simply need to be ordering at least one item from our "Hot Picks" list and you will receive Free Economy Delivery on your entire order. |
Saturday / Sunday Delivery | Mainland UK Only (With Exclusions) on orders placed before 4pm Friday |
Saturday / Sunday Delivery | Mainland UK Only (With Exclusions) on orders placed before 4pm Friday |
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International Delivery Via PayPal European Countries Available For Delivery: Faroe Islands, Andorra, Finland, Austria, France, Azores, Germany, Balearic Islands, Greece, Belgium, Greenland, Canary Islands, Corsica, Italy, Denmark, Luxembourg, Madeira, Spain, Monaco, Sweden, Netherlands, Vatican City, Portugal, San Marino & Sardinia |
Outlying Areas Highlands Of Scotland, Northern Ireland, Isle Of Man, Isle Of Scilly & Channel Islands. Postcodes: AB31-AB56, FK17-99, G83, GY, HS1-HS9, IM, IV1-IV63, JE, KA27-KA28, KW, LA15-LA23, PA20-PA88, PH15-PH50, TR21-TR25, ZE. |
Delivery & Returns
Delivery & Returns information for Christmas 2023Click here for important information about Christmas 2023. DeliveryWe utilise a range of delivery services. We continually monitor our delivery services in order to bring you the fastest most efficient service at the most competitive prices; as such our delivery services and prices are subject to change but can always be viewed online via the link to ‘Our Delivery Prices’. Please note that it is the responsibility of the Customer to ensure that someone is available at the delivery address to sign for the parcel if no one is at the address when the delivery arrives a card will be left with details of how to arrange a new delivery or collection. Unless previously agreed with Niton, your delivery will not be left with a neighbour or left safe. Please note that such requests are made entirely at your own risk as we cannot accept any liability for items reported as lost, stolen or damaged if you choose to do this. Niton will not be responsible for extra delivery charges resulting from diversions, non-deliveries or refusals, if the shipper is unable to complete your delivery and goods are returned to us the fee is £20. This amount will be deducted from the value of goods returned and will be charged to your account before goods are refunded or re-dispatched. We reserve the right to insist that all deliveries are signed for at the registered billing address by a person aged over 18. For orders of personalised/customised items such as epaulettes, you should allow up to 7 working days for dispatch from receipt of your order, we treat all orders as urgent and will dispatch as soon as possible. The delivery option selected at the time of placing the order refers to the delivery service when the order is dispatched, you will be updated when the order is dispatched so you will know when to expect your delivery.
Express Delivery
Economy DeliveryThis service is available for low-value orders and is not time guaranteed. We aim to deliver within 5 working days and ask that if you do not receive your order within this time that you contact our Customer Service Department for further information. Please note that when using our Economy Delivery Service we will not consider an item delayed until 28 working days have passed since the order was dispatched and we have received a signed declaration from you. Once the 28 working days have passed we can enter into the claims procedure but reserve the right not to re-issue goods until the claims procedure has been completed with the relevant delivery service provider. Free Delivery ‘Hotpicks’The Free Delivery Offer applies to certain orders only and is placed for delivery to a specified address in Mainland UK. There is no minimum or maximum order value you simply need to be ordering at least one item from our "Hot Picks" list and you will receive Free Economy Delivery on your entire order. Niton reserves the right to select which carrier and service is used on an order-by-order basis If you do require a time-guaranteed delivery you will need to select the ‘Next Day Upgrade’ which is available for an additional fee. Certain Highland & Island postcodes have to be excluded and will NOT qualify for this offer. See Excluded Postcode Areas below. Hotpick Backorders: Please note that orders qualifying for free delivery will only be shipped once complete, therefore if any item on your order is out of stock we will hold the whole order and only ship once all stock is available (both Hotpick Free Delivery & Hotpick Upgrade). If you need your available items urgently then please select any of the appropriate Paid Delivery methods. Hotpick Returns: Please note that if you are returning an item for exchange this constitutes placing a new order. As such if the replacement item does not feature in our "Hot Picks" you will be charged postage and packing on the exchange at our standard rate. Strike Action & Seasonal PeaksPlease note that Niton will not be responsible for delays to deliveries due to strike action or seasonal peaks in demand for delivery services. Excluded Postcode AreasThe following postcodes are considered excluded areas by our couriers, and as such require different delivery methods. AB37-AB56, FK19-21, GY, HS1-HS9, IM, IV1-IV63, JE, KA27-KA28, KW, LA15-LA23, PA20-PA88, PH15-PH50, PO30-PO41, TR21-TR25, ZE, All Northern Ireland Excluded postcodes do not qualify for Hotpick free delivery or Hotpick Next Day Upgrade delivery. You must select a shipping option at checkout that has No Exclusions or covers All Excluded Areas. We reserve the right to alter the list of excluded postcode areas at any time. What can I do if my item is confirmed as delivered, but has not been received?Orders dispatched by Royal Mail Tracked or Courier and are tracked from the point of dispatch to delivery, the information is retained by the relevant Courier in case of query. If we have confirmed that the courier records show your item has been delivered we will need you to follow the following procedure in order to locate your order;
If you have followed the instructions above and you have been unable to locate your delivery you will need to enter into a claims procedure. We will send you a form to complete to confirm that you have not received your delivery, once completed please return it and we will then make contact with the relevant Courier/Royal Mail to instigate the claims procedure. Please be aware that we can not start the claims process without the completed documentation. The Courier Company will carry out an investigation into the process of your delivery, this will involve checking GPS Tracking and speaking to delivery drivers a process that takes time. You will need to allow up to 60 days for the investigation to be completed, the investigations are carried out by the Courier Companies and are therefore outside of our control. We will respond to all enquires in relation to the claim in a timely manner with a view to concluding the investigation as soon as possible, if you are sent documentation to complete by the couriers we urge you to respond as quickly as possible as delayed responses will delay or invalidate your claim. If you have any questions at anytime during this process please do not hesitate to contact us, we will always do what we can to help. |
Returns & Order Cancellation
You have a statutory right to return or cancel your purchase. If you wish to cancel you must tell us in writing by email or by telephone us in order to obtain a Return Merchandise Authorisation number.
You must take reasonable care of the product and you must return the product to us (at your own risk and cost) within 14 days of dispatch (7 days for Sale or Clearance Items). All goods remain your property until they are received by our Returns Department.
The product must be returned unused (except to the extent use was reasonably necessary to examine the product) and with the original packaging and Sales Receipt with the reverse section completed with the Returns Information. We will refund the purchase price of the product less the delivery charges.
You should keep evidence of having shipped your return to us such as a certificate of posting, in the unlikely event that the return is not delivered to us you will need this information to pursue a claim with your carrier. Niton will not accept any liability for returns not received by our Returns Department.
The following products are excluded from this legal right to cancel: Computer software that you have taken out of the sealed packaging in which they were delivered to you; products made or customised to your own specification, books and any other products that by reason of their nature cannot be returned such as earpieces for hygiene reasons.
Items purchased from our Trade Counter Facility must be returned within 14 days of purchase together with the Sales Receipt and may be subject to a 10% re-stocking fee. Items will not be accepted without proof of purchase.
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Contact Us
Niton Equipment Ltd.
Niton House, Priestley Way
Crawley, Ind. Est.
RH10 9NT
Tel: 01293 549 858
Get in touch
Email [email protected]
Trade Counter Open
Mon - Fri 9am - 4pm
ID Required