It’s always a dilemma when ordering online – What if it doesn’t fit or I order the wrong thing?
Postage costs for buying and returning items can be expensive, so Niton have introduced HotPick delivery and Tracked Returns to help keep costs down.
All items marked with the HotPick logo make the whole order eligible for FREE standard 3-5 day delivery. HotPick items currently include most of the Niton Tactical range, boots from the Bates and Dr Martens ranges, and Gear Keeper and Kwikpoint products. If you need your order in a hurry, HotPick items give you the opportunity to upgrade to a next working service at half price.
HotPick delivery applies to orders placed online or over the phone – You just need to decide if you can wait up to 5 days to get your hands on your order!
After you have received your order, if you decide the items don’t fit or are just not suitable, we now offer a tracked return service. The tracked return is a pre-paid postage label which you print off and apply to your parcel. You can then drop the parcel off at the post office and Royal Mail will give you a tracking number. This way you have ‘insurance’ should the parcel be lost or damaged in transit.
The cost of this service depends on the size and weight of your order, but to give you an idea of the possible savings, to send a pair of boots (weighing between 1.5 – 2.5kg) can cost £11.00 – £15.00 on a standard service…A tracked service could cost over £25.00. We can provide a tracked label for just £6.00.
We have been manufacturing, sourcing and supplying products for the law enforcement industry for 18 years, so we’re confident you’ll be happy with your purchase. If however something isn’t quite right or you change your mind you can return nearly all products in an unused and resalable condition within 2 weeks for an exchange or refund (items such as earpieces and customised products are non-returnable).
To view a full list of current HotPick items click HERE.
Please note certain terms, conditions and exclusions apply to deliveries and returns.